Accessibility Works was designed by the Ontario Chamber of Commerce to help businesses across Ontario be informed about their responsibilities under the Accessibility for Ontarians with Disabilities Act (AODA) and the Accessibility Standard for Customer Service, of the Customer Service Standard for short.
It is a valuable resource for learning more about the AODA and what organizations needs to do in order to comply with the Customer Service Standard.
The AODA was passed in 2005 with the goal of making Ontario accessible for people with disabilities by 2025. Virtually every business in Ontario needed to comply with the Customer Service Standard by January 1st, 2012. Many organization with 20 or more employees were required to report their compliance by December 31, 2012.